Stakeholder Engagement

Engaging with stakeholders is critical to helping Domtar unlock the power of better ideas and continuously improve. In the table below we highlight some of the more common ways with which we engage stakeholders and the frequency of that engagement.

 

Communities
Types of Engagement Frequency of Engagement
Volunteering, leadership and financial support of community events Continuous
Open house events to our facilities for community members, school groups, etc. Periodic
Philanthropy/community investments Annual and periodic
Community advisory councils Ongoing

Customers
Types of Engagement Frequency of Engagement
Sustainability Report interviews First time in 2014, plan to make biennial
One-on-one meetings Regular to periodic
Formal collaborations Ongoing
Customer surveys Continuous
Tradeshows and conferences Periodic

Employees
Types of Engagement Frequency of Engagement
One-on-one meetings Continuous
Training and development Periodic
Company newsletters, websites and blogs Regular and periodic
Town halls Periodic
Performance review discussions Semi-annual
Campus recruitment events Periodic
New employee orientation Upon hire
Employee engagement survey Planned for 2015

Government
Types of Engagement Frequency of Engagement
One-on-one meetings with representatives and agencies Periodic
Follow emerging regulations and advocate as appropriate Continuous
Participation on rulemaking advisory committees Periodic
Provide testimony and file public comments Periodic
Participation on committees and in leadership roles in a number of association and advocacy organizations Continuous

Investors
Types of Engagement Frequency of Engagement
One-on-one meetings Regular
Earnings calls Quarterly
Investor conferences and analyst meetings Periodic
Shareholder meeting Annual

NGOs (environmental and health groups, academia, etc.)
Types of Engagement Frequency of Engagement
Sustainability Report interviews First time in 2014, plan to make biennial
One-on-one meetings Periodic
Partnerships and collaborations Continuous

Suppliers
Types of Engagement Frequency of Engagement
One-on-one meetings Continuous
Industry meetings, tradeshows and conferences Periodic
Supplier evaluations Initial with new supplier, periodic with existing

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